Refund policy

RETURNS

We support the refund/ exchange service within 30 days from the date of the delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the ORIGINAL PACKAGING.

To complete your return, we require a RECEIPT or PROOF of PURCHASE.

Please do NOT send your purchase back to the MANUFACTURER.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

REFUNDS

There is a certain situation where NO REFUNDS are granted:

Any item that is returned more than 30 days after signing.

The returned item is missing as customer use the shipping service without track number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your Paypal/bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@sejoystore.com.

EXCHANGES

We only replace items if they are DEFECTIVE or DAMAGED for free. If you need to exchange it for the same item, send us an email at  support@sejoystore.com for detailed RETURN PROCESS 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a TRACKABLE SHIPPING SERVICE otherwise we don’t guarantee that we will receive your returned item, which will affect your refund or exchange.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.